Client Support Coordinator

aka Web/Marketing Coordinator, Digital Marketing Assistant, Marketing Operations Assistant, Project Support Specialist, Client Support Specialist

Client Support Coordinator Job in Carmel, IN

TBH Creative’s Client Support Coordinator is responsible for handling a variety of support tasks.

The coordinator will have responsibilities in web and marketing production and other support tasks for clients and TBH Creative, client training activities, and administrative support needs.

The coordinator will be responsible for the management and completion of all tasks coming into the client maintenance queue.

You’ll work closely with the team to support the completion of projects. Typical tasks include building web pages or other campaign assets, executing small support needs, reporting data entry, social media planning and posting. You will also train clients on how to utilize the software for their in-house marketing needs.

You are self-managed and like learning new things.

Seniority Level: 3 years of marketing experience required
Employment Type: Full-time on-site; Part-time would also be considered

You'll love this role if...

You are a go-getter, set and track goals for yourself, and want opportunities to grow with a company
You can tell the difference between good marketing and great marketing–you want to be part of a team doing great marketing that gets results for clients
You are organized and detail-oriented (do you love The Home Edit?)
You want to learn and improve; you ask for constructive feedback and grow from it
You’re hungry for growth, a self-starter, and motivated to do what it takes to be successful
You understand the difference between working at a small business vs large corporation, and you feel like working at a small company is where you can thrive and be seen

Is this you? Read on and if you meet our requirements, send your resume and an impressive sample of your work our way.

Apply now Download the Job Description (PDF)

team members using a whiteboard during a strategy meeting

The role and responsibilities

Administrative tasks

Handle office support tasks, e.g. answering the phone, office supply runs, office organization, and errands
Put together and send launch gifts for client launches as directed
Assist with project approval form creation and tracking
Keep TBH knowledge base up to date and current
Assist with team gathering preparation including; facilitating lunch orders, locations, activities, supplies, and snacks
Assist with coordinating employee celebrations (birthdays, anniversaries)
Provide administrative and personal support to President as requested
Perform and manage recurring tasks administrative tasks, e.g. link checking, birthday cards, mileage

Client support

Own and manage the ongoing maintenance queue and needs of clients
Communicate with TBH Creative team members on the execution of maintenance needs that are beyond your ability to execute
Clearly communicate with the client for clarification, additional notes, and task completion
Execute website page production projects as assigned by the VP of Operations
Schedule and post organic social posts for clients as needed
Assist with other specified production tasks as needed, e.g. content template creation, page-by-page XLS sheets, online directory production, photography project transfer
Set up landing pages and emails
Execute website testing including running site scans, link checkers, and speed tests
Crop and optimize photos for websites
Social media campaign budget checking
Data entry on templated reporting shells monthly/quarterly
Execute technical SEO work and draft reports
Work with Lead Developer to test and communicate successful plugin updates.

Marketing & content duties

Execute scheduling of social media and blog posts
Draft monthly emails in collaboration with Content Strategist and President
Assist with other specified marketing or web production tasks as assigned
Write two blog posts per month. Topics to be approved by President and Content Specialist
Collaborate with Content Specialist on social media, blog, and email creation for TBH Creative brand including scheduling, production and tracking metrics

Close-up of team member using laptop in marketing meeting

Must-have skills

3 years of general marketing experience
Strong attention to detail
Ability to juggle multiple tasks at a time and meet deadlines
Effective, open, and friendly communication
Positive attitude
Ability to take feedback and track personal progress for ongoing learning and improvement
Basic HTML skills/understanding
Website production experience
Basic photo editing experience

Nice-to-have experience

Experience using the Adobe Suite
HubSpot software experience
WordPress experience
Web/blog/marketing content writing skills
Experience with social media ad management and content creation
Understanding of search engine optimization

Benefits

Competitive salary
Paid time off
Health insurance coverage
Bonus plans
Technology stipend

Extra stuff

We are organized and agile-minded. We are keen on project management, ever-honing practices, processes, and tools to stay on point and efficient.
Our team believes in recognition and fun. From company-wide shoutouts to our ever-accessible Teams workspace, we’re constantly collaborating and celebrating together.
We like to give back. Each year, we select an organization that serves our community—we dedicate our time, resources, and talent to them. We believe that making time to volunteer and give back matters.
Professional development is prioritized. We learn from experts, community leaders, and each other constantly. From master classes and workshops to daily conversations, we’re always learning and growing.

Our office is located in Carmel, Indiana, at the Yeager Office Suites of Carmel.

TBH Creative: Web design and inbound marketing agency since 2004

About TBH Creative

TBH Creative is a purpose-driven and award-winning web design and inbound marketing agency. We have been breaking down complex web and marketing problems since 2004.

We value each TBH Creative teammate as an impact player, believe in clear communication and high standards of excellence, and deliver custom solutions that show results for our clients. But beyond those ideals, what really drives the heart of our business is helping our clients achieve more with digital marketing and design than they ever thought possible.

Our mission is to deliver strategic marketing and website services to companies seeking a long-term partner to reach their business goals.

Apply now Download the Job Description (PDF)

The best part of working at TBH Creative is knowing that I'm a valued part of the team. It's rewarding to not only see my hard work pay off for our clients, but to be recognized for my contributions. The variety of projects means never being bored, and the TBH team is always up for a new challenge. I appreciate the opportunity to continuously grow and develop my skills.

Kayleigh Circle, Web Developer